本书内容包括四个部分：基础素质篇、沟通服务篇、意外事故篇、团队合作篇。系统总结了空中乘务员所需的各方面的素质。(The book includes four parts: Basic Quality, Communication Service, Accidents and Teamwork. It systematically collects the qualities, in all aspects, necessary for air stewards. )
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