本书根据读者在社会交往中经常遇到的一些情况，从理论性和实用性的角度出发，分别从"一言可以成事，一言可以败事——塑造完美口才"、"站在对方的立场上表述——雪狐一换位思考"、"看准对方的特性才能掌握沟通大局——甄别说话对象"等十三个方面，对各种情况下如何"舌生莲花"进行了具体介绍，为读者在处理人际关系的过程中提供一部可资借鉴的宝典。
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